Success doesn't have to only be for your business. Success can also be striving for the work/life balance you have always wanted. Without success, we don't strive to continue achieving. As Wayne Gretzky once said, "You miss 100% of the shots you don't take."
At FBKS, listening isn't always about physics or sound waves. Active listening is about fact gathering while evaluating and projecting specific scenarios. In business, we can learn a lot through actively listening, and then using our experience, knowledge and relationships to craft just the right response. Sometimes, a simple "can't help you with that" is the right answer.
A fantastic customer experience is that the knowledge and experience we have not only helps clients achieve their goals, corrects an issue or sees them succeed, but we are able to provide an understanding of what is happening. Our goal is always to inform, actively listen and seek out ways to assist into client's success. As our client's success then becomes our success.
People. Process. Product.
Setting business solutions into motion is what we love. When we first approach a new challenge, we start by asking ourselves these questions:
• Have market demands changed?
• Are we focused enough on customers?
• Do we have an action plan?
• What's my process?
• Is it a people challenge?
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