Jerry Maquire says it best... "Help me... help you. Help me, help you."
Having a virtual bookkeeper doesn't work well without communication. Many time clients will are frustrated because they simply can't get their bookkeeper or accountant on the phone. So it takes days, weeks, or months to get an answer to seemingly easy questions for your unique situation. My customers tell me these are the problems they have had in the past and very much appreciate the communication throughout the year, and not just at tax time.
The majority of conflicts are caused by miscommunication. Taking the time to listen to customer needs for understanding helps prevent this. This is the start of a fantastic customer experience.
At RAI, we pride ourselves in helping our clients grow their business. Sometimes this includes, helping them find those weak spots and opportunities for growth. After getting a good understanding of the business operations, if needed, we will share our thoughts and guidance on areas that could use some configuring. We encourage dialog and feedback between ourselves and our clients to create a heathy working relationship that motivates success.
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