Our experience and processes have won clients over. They know that we will handle all aspects of accounting from daily transactions and bill pay to month end close. Our clients know that their month end financials are accurate representations of their business. We discuss the business performance with the client, so they are well in tune with how the company is running and tweaks that might need to be made.
I consider a fantastic customer experience being one that you don't feel like you are a burden to the provider. You feel comfortable asking any questions and get quick, reliable answers in return. Also, when you are told a deadline will be met, it is met. I also feel a great customer experience is being able to relax and know there aren't any issues with the accounting (including payroll, bill payments, cash collections, etc).
We review financials to see where unnecessary or large expenses are occurring. We also like to partner with out providers, so we can provide expert advice in all reals of the business (HR, banking, legal, financing, etc).
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