Good is the natural enemy of Great.
***don't ever accept "good enough" - strive to be great
Most people just want to throw their taxes into the abyss, blink their eyes and get the return done - with a refund, of course! But, we believe that each client wants a unique level of understanding, and that's where bNeat is positioned to meet your needs. Yes, your taxes will get done - but, you'll also have a better understanding of "why" they are done that way...and what can be done to change or maximize your tax experience in the future.
A fantastic customer experience is unique to each situation. That recognition is what starts to build a fantastic experience. Perhaps you prefer email communication, or need to visually see things to understand it, or like to be able to process information then have the opportunity to ask questions - whatever those terms are...a fantastic experience involves THAT. At the end of it all, I want a customer that understands and is satisfied.
Business development consultation is central to my mission. There is no more nervewracking time in an individuals life than when in the business development cycle. My role in there is to help anticipate that which the business owner may not be positioned to anticipate. Let's face it - what brings you closer to opening a business is THE BUSINESS, & taxes, bookkeeping, etc...are often cast aside. My role is to assist & set the owner up for success!
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