Any question not asked leads to an answer not found.
Customers choose R&J, because of our hands, consultative approach. We treat all our clients as if they are a partner, and not just an accounting factory looking to churn out another statement, return or forecast. Mike takes pride in his own entrepreneurial spirit, which allows clients to be transparent with their company goals, mission and vision, which leads to a better understanding of a client's business requirements. The experience is a journey, not a single transaction in a GL.
A fantastic customer experience is where the customer continues to ask questions about improving their business and R&J is able to listen and guide them. Again, clients should feel like they are on a journey and walk away feeling educated, satisfied with the work done and looking forward to working with R&J again.
Mike has 20+ years of financial and operational management experience in helping corporations through startups with corporate accounting, company set up, HR, change management, organizational restructuring, forecasting, budgeting, etc.. The key to assisting businesses grow is to listen. An entrepreneur's passion and vision will be vocalized immediately and from there it is a simple road map to where they want to go. No two companies are alike, so there is no standard "plan".
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