I believe in what my grandfather used to tell me growing up. "Son, God gave you 1 mouth and 2 ears for a reason, listen more than you speak and you will understand situations better.".
I am fair in my pricing and I do not keep anything from them. I am an honest person who will go the extra mile to make sure my clients are satisfied.
I consider a fantastic customer experience to be when the client leaves satisfied that I met their needs, more knowledgable about their accounting situation, and when the client goes to others and recommends my services.
Give the gift of knowledge. I believe in knowledge being power. Without knowledge of something, it ends up being foriegn to someone. With knowledge of something, it ends up being a thriving business venture. Showing the businesses where they are currently and where they will be upon completion of services.
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